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Privacy Policy

Customer Privacy Notice

Posted on 2023-07-15

Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, and safeguard your information in order to offer you the energy experience imaginable.


Information We May Collect

Posted on 2023-07-15

We may collect three main types of information related to you or your use of our products and services:

  • Information from or about you

  • Information from or about your energy products

    Depending on the Seplos products and services you request, own, or use, not all of these types of information may be applicable to you.

    When You Interact With Us Before Purchase

    When you visit our website, contact us with questions, or for product information (in person, online, telephone, and email), we may collect a variety of information from or about you, or from third parties. For example, the data we collect may include:

    Information from or about you

    Categories of Data: Contact Information

    Description: Your name, address, region, email, phone number, contact preference

    Purpose and Legal Basis: To communicate with you, process your request, and provide products or services, based on consent or our contract with you

    Categories of Data: Communications or interactions

    Description: Your requests for information, calls, emails, or in-person communications, tours, newsletter

    Purpose and Legal Basis: To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you

    Categories of Data: Network activity information

    Description: Your device model, browser type, operating system, region, IP address, pixel tags, cookies

    Purpose and Legal Basis: Optimize the website, based on either your consent, our contract with you, and/or our legitimate interests in improving user experience and security

    We may also receive information about you from sources such as public databases, joint marketing partners, certified installers, affiliates and business partners, and social media platforms.

How We May Use Your Information

Posted on 2023-07-15

We may use the information we collect to:

  • Communicate with you

  • Fulfill our products and services

    To complete your purchase, request product leasing or financing, and have your order installed or delivered to you

    To process your payment for a product or service

    To process, assist and provide related customer support

    To understand, triage, and fix issues or concerns with products and services

  • Improve and enhance the development of our products and services

    To conduct research, develop and promote new products and services, and improve or modify our existing services

    To analyze and improve the safety and security of our products and services

    For business purposes such as data analytics, audits, fraud monitoring and prevention, business planning, determining the effectiveness of campaigns, reporting, and forecasting

    Seplos retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Notice, in our service-specific notices, or as required by law. The criteria for determining data retention may include consideration of its use, our relationship with you, whether there is an existing contract for services, whether you have provided your consent, or if there is a legal requirement to retain certain data. We carefully examine whether it is necessary to retain the personal data collected and work to ensure that the data is retained for the shortest period possible.

    When we process personal data about you, we do so with your consent and/or as required to provide the products or services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems, products, and our customers, or fulfill other legitimate interests of Seplos. We do not share information that personally identifies you with third parties for their marketing purposes unless you are opt-in to that sharing. For more details regarding which legal justification Seplos relies on for each data processing activity, see "Purpose and Legal Basis" in the above section "Information We May Collect".

    We may also use and disclose information about you if we believe in good faith that the law requires it for purposes of security, fulfilling our legal obligations (such subpoenas or court orders), law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also share information about you, where there are legal grounds to do so if we determine that disclosure is reasonably necessary to enforce our Terms of Use or protect our operations or customers. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, change of control, or sale we may transfer any personal data we collect to the relevant third party.

Privacy Questions

Posted on 2023-07-15

For privacy questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us.