Legal Notice And Privacy Policy
Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, and safeguard your information in order to offer you the energy experience imaginable.
Information We May Collect
We may collect two main types of information related to you or your use of our products and services:
Information from or about you
Information from or about your energy products
Depending on the our products and services you request, own, or use, not all of these types of information may be applicable to you.
When You Interact With Us Before Purchase
When you visit our website, contact us with questions or for product information (in person, online, telephone, and email), we may collect a variety of information from or about you, or from third parties. For example, data we collect may include:
Information from or about you
Categories of Data
Description
Purpose and Legal Basis
Contact Information
Your name, address, region, email, phone number, contact preference
To communicate with you, process your request, and provide products or services, based on consent or our contract with you
Communications or interactions
Your requests for information, calls, emails, or in person communications, tours, newsletter
To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you
Network activity information
Your device model, browser type, operating system, region, IP address, pixel tags, cookies
Optimize website, based on either your consent, our contract with you and/or our legitimate interests in improving user experience and security
We may also receive information about you from sources such as public databases, joint marketing partners, certified installers, affiliates and business partners, and social media platforms.
How We May Use Your Information
We may use the information we collect to:
Communicate with you
Fulfill our products and services
Improve and enhance development of our products and services
When you contact us for information or make a purchase, we may use the data collected for a variety of purposes. Below are examples of what we may use your personal data for in delivering the most seamless vehicle and energy experience imaginable.
Reasons for Processing
Communicate with you
To respond to your inquiries and fulfill your requests
To offer you information on contests, events, and promotions and to administer these activities
To share administrative information with you, such as changes to our terms, conditions, and policies
For educational and awareness purposes on topics that interest you
To conduct research, surveys, and obtain your feedback
Fulfill our products and services
To complete your purchase, request for product leasing or financing, and have your order installed or delivered to you
To process your payment for a product or service
To process, assist and provide related customer support
To understand, triage, and fix issues or concerns with products and services
Improve and enhance development of our products and services
To conduct research, develop and promote new products and services, and to improve or modify our existing services
To analyze and improve the safety and security of our products and services
For business purposes such as data analytics, audits, fraud monitoring and prevention, business planning, determining effectiveness of campaigns, reporting, and forecasting
We retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Notice, in our service-specific notices, or as required by law. The criteria for determining data retention may include consideration of its use, our relationship with you, whether there is an existing contract for services, whether you have provided your consent, or if there is a legal requirement to retain certain data. We carefully examine whether it is necessary to retain the personal data collected and work to ensure that the data is retained for the shortest period possible.
When we process personal data about you, we do so with your consent and/or as required to provide the products or services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems, products and our customers, or fulfill other legitimate interests of us. We do not share information that personally identifies you with third parties for their marketing purposes unless you opt-in to that sharing. For more details regarding which legal justification We relies on for each data processing activity, see "Purpose and Legal Basis" in the above section "Information We May Collect".
We may also use and disclose information about you if we believe in good faith that that the law requires it for purposes of security, fulfilling our legal obligations (such subpoenas or court orders), law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also share information about you, where there are legal grounds to do so, if we determine that disclosure is reasonably necessary to enforce our Terms of Use or protect our operations or customers. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, change of control, or sale we may transfer any personal data we collect to the relevant third party.
Privacy Questions
For privacy questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us.